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Privacy Policy
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Last Updated & Effective Date: 16 February 2026

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Your privacy is important to us. It is the policy of Citizen MedTech Limited to respect your privacy and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 regarding any personal information we may collect about you across our website, www.citizenmedtech.co.uk.

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1. Information we collect
 
Voluntarily provided information​
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When you contact us via our website contact form or email, we collect the information you knowingly provide. This includes:

  • Name

  • Email Address

  • Subject Line

  • Message Content

Important Note: Our services are informational. Please do not include sensitive personal data, such as medical history or health conditions, in your contact form submissions.

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Automatically Collected Information
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When you visit our website, our servers and third-party tools (Google Analytics) automatically log standard data provided by your web browser, including:

  • Your IP address and device type.

  • Browser type and version.

  • The pages you visit and the time/date of your visit.

 

2. Lawful Basis for Processing
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Under the UK GDPR, we rely on the following legal bases to process your data:

  • Consent: When you voluntarily fill out our contact form to message us.

  • Legitimate Interests: To respond to your enquiries, provide information about our MedTech services, and analyze website traffic to improve our user experience.

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3. How We Use and Store Your Information

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We use your information specifically to:

  • Respond to your enquiries regarding our services.

  • Monitor website performance via Google Analytics.

Data Storage: Our website is hosted on the Wix platform. Your data may be stored through Wix’s data storage, databases, and general applications. When you email us, your data is processed and stored via Microsoft Outlook. Both providers maintain high-standard security measures to protect your information.

4. Disclosure to Third Parties

We do not sell or rent your personal information. We only share data with the following service providers necessary to run our website and respond to you:

  • Wix (Website Hosting)

  • Microsoft (Email Services)

  • Google (Analytics)

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5. International Transfers

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As we use providers like Wix, Microsoft, and Google, your data may be processed on servers located outside the UK (such as in the USA or EU). We ensure these providers use Standard Contractual Clauses (SCCs) or are part of approved data privacy frameworks to ensure your data receives the same level of protection as it does in the UK.

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6. Your Rights

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You have the following rights under UK data protection law:

  • Right of Access: You can request a copy of the data we hold about you.

  • Right to Rectification: You can ask us to correct inaccurate information.

  • Right to Erasure: You can ask us to delete your contact details.

  • Right to Object: You can object to our use of your data for analytics.

To exercise these rights, please contact Richard Scott at the email address below.

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7. Contact Details

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If you have any questions about this policy or how we handle your data, please contact our founder:

Citizen MedTech Limited Attn: Richard Scott

Address: 32 Heathfields, Downend, Bristol, BS16 6HS

Email: office@citizenmedtech.co.uk

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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